Frequently Asked Questions
Everything you need to know about our authentic food delivery service.
How is my food packaged for shipping?
We use high-quality insulated coolers and dry ice or gel packs to ensure your products remain at a safe, controlled temperature throughout the transit process.
Where do you deliver?
Polana currently ships to all 48 contiguous states in the U.S. via expedited shipping to guarantee the freshness of our gourmet food items.
Can I track my order?
Yes, once your order is dispatched, you will receive an email with a tracking number so you can monitor your delivery's progress in real-time.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is a quality issue, please contact us within 24 hours for a resolution.
Are your products authentic?
Absolutely. We pride ourselves on sourcing traditional ingredients and following authentic recipes to bring you the genuine taste of heritage cuisine.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.