Returns & Exchanges
Due to the perishable nature of our traditional Polish food products, we prioritize your safety and satisfaction by ensuring every shipment arrives in peak condition. If your order is damaged or incorrect, please contact us within 24 hours of delivery to initiate a resolution.
Inspect Your Package
Upon arrival, carefully examine your shipment for any signs of damage or temperature compromise to ensure the products meet our quality standards.
Document the Issue
Take clear photographs of the shipping label, the exterior packaging, and the specific items in question to help us process your claim efficiently.
Contact Customer Support
Email our support team at [email protected] with your order number and photos to request a replacement or a store credit.
Resolution Process
Once reviewed, we will issue a refund or dispatch a fresh replacement shipment immediately; please note that we do not accept physical returns of food items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing